Providing Customer Contact Excellence Since 2012

World Performance Group is an award-winning, multilingual customer call center specializing in scalable, custom-tailored customer focused inbound and sales outsourcing services.

We act as the bridge between your company and the end-user of your products & services. Our world-class approach & industry expertise allows you to improve your customer experience while reducing costs, improving ROI & protecting your brand.

Your team at WPG will use your customer’s feedback to help identify opportunities that will allow you to optimize your business processes. Through the omni-channel support structure and comprehensive data collection & analytics, you can receive detailed insights from your customers.

World Performance Group was formed from the merger between World Phoning Group (2012) and Encore Telecom (2013) and part of the ESE Entertainment Group (TSX: ESE.V). Our operations HQ is in Bucharest, Romania, and the Corporate HQ is in Toronto, Canada. Sales Offices are located in Canada, Romania, Italy, Turkey and Guatemala.

WPG is ready to become your preferred partner with bespoke customer and back office support solutions.

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