In 2018 WPG was chosen by the world’s most recognized and respected sports organizations to provide worldwide multilingual support for their dedicated “Over the Top” (OTT) streaming service to over 100 Countries.
|A flexible team trained to embrace the sports culture.|
|Scales from 25 to 100+ agents on the fly during event weekends.|
|90%+ Fan satisfaction rating.|
|Embedded into B2B production team for events.|
|An outstanding senior operations team with enterprise experience.|
Finely Tuned Team
From Day 1 – WPG has functioned like a finely-tuned team, with fast execution and adapting to constantly changing conditions.
|RFP Request mid-Dec-17 – Responded in 1 week.|
|Awarded contract early Jan-18.|
|In only 80 Days to; leased & built a facility, hired and trained staff plus management (in 4 languages) for the 2018 streaming service launch in Australia on Mar 24-18.|
Part of the B2B Production Team on weekends.
Managed all challenges and adjusted the staff and schedules as required.
Maintained a high overall Fan Satisfaction.
Protecting revenue by reducing churn – attaining substantial success.
Award-winning pedigree – with multiple honors from our peers.
Adapting daily to the constantly changing challenges of the COVID Crisis in 2020.