Providing Customer Support
Excellence Since 2012

World Performance Group is an award-winning, multilingual contact center specializing in scalable, custom-tailored customer care solutions. We act as the bridge between your company and the end-user of your products & services. Our world-class approach & industry expertise allows us to increase client satisfaction while reducing costs, improving ROI & protecting your brand.

World Performance Group was formed from the merger between World Phoning Group (2012) and Encore Telecom (2013), having Operations HQ in Bucharest, Romania, and Corporate HQ in Toronto, Canada. Sales Offices are located in Canada, Romania, Italy, Turkey and Guatemala.

In April 2021, WPG joined ESE Entertainment (TSX:ESE.V). With the financial & infrastructure resources available within ESE, we are leveraging the power of data & analytics; WPG is ready to become your preferred supplier with bespoke customer support solutions.



In 2018, WPG was honoured with Bronze Medal Winner of ECCCSA Contact Centre of the Year – Small

ECCCSA is Europe’s most prestigious Contact Centre Award and WPG was selected as Top-3 from over 5,000 companies representing 19 countries.

In 2019, repeated the honour as Bronze Medal Winner of ECCCSA Contact Centre of the Year – New and was multiple nomimee for:

Contact Centre of the Year – Small.

Best Outsourcing Partnership

In 2019, WPG also won the Romanian Contact Center Award – Best Customer Tailored Solution.

2020 Small Business Award – Best Multilingual BPO Center – Romania

2021 Canadian Business Awards – Best Multilingual Omni-Channel Contact Center


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