Providing Customer Support
Excellence Since 2012
World Performance Group is an award-winning, multilingual contact center specializing in scalable, custom-tailored customer care solutions. We act as the bridge between your company and the end-user of your products & services. Our world-class approach & industry expertise allows us to increase client satisfaction while reducing costs, improving ROI & protecting your brand.
World Performance Group was formed from the merger between World Phoning Group (2012) and Encore Telecom (2013), having Operations HQ in Bucharest, Romania, and Corporate HQ in Toronto, Canada. Sales Offices are located in Canada, Romania, Italy, Turkey and Guatemala.
In April 2021, WPG joined ESE Entertainment (TSX:ESE.V). With the financial & infrastructure resources available within ESE, we are leveraging the power of data & analytics; WPG is ready to become your preferred supplier with bespoke customer support solutions.
Scalable
The right sized team throughout the season. Scalable UP or DOWN as required.
Efficiency
Outsourcing to WPG allows your organization to focus on their core competencies while we focus on your customer base. We work for you and with you to deliver on priorities.
Flexibility
Schedule as required to serve domestic and international markets, for event demands & various spikes of activity; across time-zones, shift times and multiple languages.
Fast Reaction
Adapt quickly to changing opportunities and unanticipated challenges and crises.
What WPG Delivers
What benefits does outsourcing your customer support to WPG deliver to your organization?
What WPG Delivers
What benefits outsourcing your customer support to WPG delivers to your organization.
Simplification
A single point of contact between the customer’s organization improves the flow of communication, delivers a consistent quality of service, closing the loop on every customer contact.
Cost Savings
A lower-cost workforce with a singular focus on the fan. Reduced demand on company HR, infrastructure, company benefits and internal staff resources.
Revenue Generation
Great fan & customer support and “mining” CRM data deliver increased renewals, lower churn, and the opportunity to improve ROI by monetizing the user interaction.
Excellence
We deliver “best-in-class” solutions with an award-winning team.
Awards
Award-Winning
Credentials
In 2018, WPG was honoured with Bronze Medal Winner of ECCCSA Contact Centre of the Year – Small
ECCCSA is Europe’s most prestigious Contact Centre Award and WPG was selected as Top-3 from over 5,000 companies representing 19 countries.
In 2019, repeated the honour as Bronze Medal Winner of ECCCSA Contact Centre of the Year – New and was multiple nomimee for:
Contact Centre of the Year – Small.
Best Outsourcing Partnership
In 2019, WPG also won the Romanian Contact Center Award – Best Customer Tailored Solution.
2020 Small Business Award – Best Multilingual BPO Center – Romania
2021 Canadian Business Awards – Best Multilingual Omni-Channel Contact Center
Management
Seasoned Executives
Wayne Silver
WPG - President & Founder
Apr-21 sold 51% of WPG and Encore, which are now part of ESE.
Serial Entrepreneur – in 3+ decades; Started, bought, sold 25 companies.
Started WPG Racing in 2017
Key contract with the largest motorsport brand in the world, OTT service
Started Phonetime and took them public on TSX in 2001.
Grew to $500+ million in revenue with 200+ staff on 5 continents.
Robert Spekman
WPG - General Manager
A seasoned Call Centre professional.
A career spanning 25+ years, including owning his own call centre in Amsterdam.
An expert in staff/program development and supporting “evergreen” brands
Previously Robert ran the LEGO™ Call Centre managing a 200+ team in 12 different languages.
Rick Brace
Board Member ESE & WPG
He operated two multi-billion-dollar Sports Networks, TSN and Sportsnet and a Major TV Network CTV.
He built one of the world’s leading sports production facilities, Dome Productions.
Negotiated multi-year broadcast deals with major sports leagues such as NFL, NBA, MLB, NHL, FIFA, Olympics, Formula 1, NASCAR, and more.
Konrad Wasiela
ESE - CEO & Founder
Founder of a global real estate holdings and private
equity company.
Former professional football player with the BC Lions, Saskatchewan Roughriders and Montreal Alouettes.
Former Director of BD for a global transcription provider for EA Sports Graduate from the University of British Columbia.
