WPG – BPO & Contact Center Solutions

Leaner, Faster & more Efficient

World Phoning Group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German, Russian, Arabic, Turkish and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.

Scale Resources & Be Prepared

We can work in scalable, dedicated teams, with 3 to 50+ members – a segment which really sets us apart from our competitors who will only engage a client with a dedicated team starting at over 25. Our staff is both well educated and loyal – providing consistency and longevity for the customers we support. Among the services WPG provides are outbound B2B and B2C sales, telesales and telemarketing, as well as survey, market research, social media & public relations, translations, data coding and appointment setting services.

The Support You Need

Our inbound services include customer support and technical assistance via phone, chat or e-mail, while in terms of back-office support we provide content moderation services, online support, database building, contact and data mining services.

Partner with Leaders

One of our strong points is the ability to approach projects requiring fast-paced, accurate execution. The secret behind this lies within the experienced leadership of our project managers and the involvement of our agents, who stay with the company for periods above industry average and add new layers of expertise to the work we do on behalf of our partners. We pride ourselves in providing our customers excellent high-value services run by a “hands-on” team that will learn and grow with your business!

 

What Our Clients Say About Us

“As a Project Manager with a very competitive and well known International Online Add Platform, we started working with WPG over two years ago, to generate new leads for new content. My work experience with WPG’s team is excellent, we have a great rapport and results, communicating on a daily basis with the entire team, developing …

Project Manager

International Online Add Platform

Full Testimonial

Our General Service Areas

Inbound Services

Everything related to customer service requests, product support requests, e-mail response to inbound inquiries, help desk services or inquiry handling.

Outbound Services

Services where our teams proactively push your brand, product or message to your potential or current customers as part of telemarketing and telesales campaigns for the B2B or B2C customers, survey handling, loyalty & retention  services, as well as debt collection for select customers.

Back Office Services

This area of expertise includes providing support in areas such as: accounts payable & accounts receivable, data coding, data research and data entry services.

Recent Blog Posts

First Call Resolution: 6 Problem-Solving Skills to Look for in Agents

Customer service is all about the ability to find creative solutions on the fly. And when it comes to finding the qualities of a good call center agent, first call resolution is imperative in any customer support role. Delighting customers means …

A 10-Step Guide to Understand Outsourcing

Outsourcing has been a regular item on the agenda of most businesses regardless of scale because it works. How you manage the outsourcing agreement impacts how effectively it generates productivity for your business. It has been a proven strategy for …

5 Tips for Great Customer Service on Social Media

If you’re anything like me, your first port of call these days for finding out what’s going on in the world probably isn’t newspaper or TV, it’s Twitter and Facebook. Social media has taken over our lives so much that …